Refund policy

Return & Refund Policy

Effective Date: July 26, 2026

At Telinsol, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our store.

By placing an order with Telinsol, you agree to the terms outlined below.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition as when you received it.

  • Be returned in its original packaging with all accessories and manuals (if applicable).

  • Include any original tags or labels.

  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return, please contact our Customer Support team at:

Email: support@telinsol.com

Please include:

  • Your order number

  • The reason for the return

  • Photos of the item if it is damaged or defective (if applicable)

If your return request is approved, we will provide detailed return instructions and the appropriate return address.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts

Please contact us within 7 days of delivery at support@telinsol.com.

Include your order number along with clear photos of the item and its packaging. We'll review your request and work quickly to provide a replacement, refund, or another appropriate solution.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain products cannot be returned unless they arrive damaged or defective.

These include:

  • Gift cards

  • Digital products or downloadable content

  • Personalized or custom-made items

  • Perishable goods

  • Opened personal care or hygiene products

  • Hazardous materials

  • Flammable liquids or gases

  • Final sale or clearance items (unless required by applicable law)

If you're unsure whether your item is eligible for return, please contact us before making a purchase.

Exchanges

If you would like a different item, color, or size, the quickest option is to return your original item (if eligible) and place a new order after your return has been approved.

Items that are damaged, defective, or shipped incorrectly will be replaced whenever possible.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving it without providing a reason.

To qualify, the item must be:

  • Unused

  • In its original condition

  • In its original packaging

  • Accompanied by proof of purchase

This right is provided in accordance with applicable European consumer protection laws.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed. Depending on your bank or payment provider, it may take additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

support@telinsol.com

Return Shipping

If the return is due to:

  • A damaged item

  • A defective product

  • An incorrect item sent by Telinsol

We may cover the return shipping costs or provide a prepaid return label where applicable.

If the return is requested for any other reason (such as ordering the wrong item or changing your mind), the customer is generally responsible for return shipping costs unless otherwise required by law.

Original shipping charges are non-refundable unless the return is the result of our error.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must instead follow the return process described in this policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our Customer Support team.

Telinsol

Email: support@telinsol.com

We're committed to providing fast, friendly, and professional support, and we'll do our best to resolve your request as quickly as possible.