Shipping policy

Shipping Policy

Effective Date: July 26, 2026

Thank you for shopping with Telinsol. We are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

By placing an order with Telinsol, you agree to the terms outlined below.

Order Processing

All orders are processed after payment has been successfully received.

  • Orders are typically processed within 1–3 business days.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times begin after your order has been processed.

Estimated delivery times may vary depending on your location.

Typical delivery estimates are:

  • Domestic Orders: 3–7 business days

  • International Orders: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Unexpected delays caused by customs, weather conditions, transportation issues, or carrier disruptions may occasionally occur.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Telinsol may offer free shipping promotions. Any applicable shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information, when available.

Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or lost.

If you notice an error in your shipping address, please contact us immediately at support@telinsol.com. We will do our best to update your information before your order is shipped.

Once an order has been dispatched, we cannot guarantee that shipping information can be changed.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other fees may be charged by your local customs authority.

Unless otherwise stated, these charges are the responsibility of the customer.

Telinsol is not responsible for delays caused by customs clearance procedures.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Customs inspections

  • Carrier delays

  • High shipping volumes

  • Public holidays

  • Natural disasters or other unforeseen events

We appreciate your patience if unexpected delays occur.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

  • Check with household members or neighbors.

  • Check around your delivery location.

  • Contact the shipping carrier for additional information.

If you still cannot locate your package, please contact us at support@telinsol.com, and we will do our best to assist you.

Telinsol is not responsible for packages lost or stolen after they have been marked as delivered by the shipping carrier.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged product

We will review your request and work with you to provide an appropriate solution.

Multiple Shipments

Depending on product availability and warehouse locations, your order may arrive in multiple shipments.

If this occurs, you will receive separate shipping confirmations and tracking information for each shipment.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled and will be subject to our Return & Refund Policy.

Shipping Restrictions

Some products may not be available for shipment to certain countries or regions due to legal restrictions, carrier limitations, or product availability.

If we are unable to ship to your location, we will notify you as soon as possible and issue a refund if payment has already been received.

Contact Us

If you have any questions regarding shipping or your order, please contact our Customer Support team.

Telinsol

Email: support@telinsol.com

We're committed to providing reliable shipping and excellent customer service, and we'll be happy to assist you with any questions regarding your order.